Expertise / Support / Human Resources
Manage Conflict
The goal of this course is to teach you how to resolve conflicts with both customers and co-workers. You will learn about effective techniques for managing irate individuals, working out solutions without getting into an argument, and learning when it is best to take action.
This course applies to all tourism, travel, hospitality and event sectors. It applies mainly to senior operational personnel, supervisors and managers who operate independently and use discretion and judgment to resolve conflicts.
Duration (mins) :
180
Course content
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Lesson Course Completion Survey